cu9 Terms and Conditions

1. Introduction and Consent

cu9 (hereinafter referred to as the "Platform", "we", or "Company") provides an online gaming and betting service for users in Bangladesh. These terms and conditions ("Terms") apply to the use of the cu9 website and all associated services.

By accessing the cu9 platform, completing registration, or using any of its services, you confirm that you have fully read, understood, and agreed to comply with these Terms. These Terms form a legally binding agreement between you and cu9.

cu9 reserves the right to change, amend, or update these Terms at any time. Continued use of the platform after any changes constitutes your acceptance of the updated Terms. We therefore recommend visiting this page regularly.

2. Eligibility and Age Requirements

To use the cu9 platform, you must meet the following eligibility criteria:

• You must be at least 21 years of age or older (for users aged 21 and above only).
• You are legally capable of entering into a valid contract.
• You are not subject to any jurisdiction where online gaming is completely prohibited.
• cu9 has not permanently or temporarily suspended your account.

3. Account Registration

3.1 Registration Process

To create an account on cu9, you must provide accurate and up-to-date information. Providing false, incomplete, or misleading information is strictly prohibited. cu9 reserves the right to investigate or cancel any account if the information provided is found to be inaccurate.

3.2 One Account Policy

Each user may operate only one account. Creating multiple accounts is strictly prohibited and may result in account cancellation and forfeiture of any funds held. If multiple members of the same household wish to operate separate accounts, please contact customer support in advance.

3.3 Account Security

It is your responsibility to keep your account login credentials (username and password) completely confidential. cu9 will not be liable for any losses resulting from unauthorised use of your account. If you notice any unusual activity on your account, contact us immediately.

4. Deposits and Withdrawals

4.1 Payment Methods

cu9 currently supports the following payment methods: bKash, Nagad, Rocket, Upay, and bank transfer. These methods are subject to change; please visit the cashier page for the latest information.

4.2 Deposit Limits

Minimum deposit amount: ৳500 (per method). Deposits are generally processed instantly. If there is a delay for any reason, please contact live chat.

4.3 Withdrawal Terms

Minimum withdrawal amount: ৳500. Withdrawals are typically completed within 5 to 30 minutes. Identity verification may be required before withdrawal processing. Withdrawals may be held if any active bonus wagering requirements have not been met.

4.4 Currency

The cu9 platform uses Bangladeshi Taka (BDT / ৳). Transactions in any other currency are not accepted.

4.5 Fraudulent Transactions

If cu9 believes that any transaction is fraudulent, related to money laundering, or conducted for any other illegal purpose, we reserve the right to suspend that transaction, investigate it, and close the associated account.

5. Bonuses and Promotions

5.1 Welcome Bonus

cu9 offers new users a 100% first deposit bonus up to ৳20,000. A minimum deposit of ৳500 is required to claim this bonus.

5.2 Wagering Requirements

A 20x wagering requirement applies to the welcome bonus and other bonuses. This means the bonus amount must be wagered 20 times before it can be withdrawn. Bonus funds cannot be withdrawn until the wagering requirement is met.

5.3 General Bonus Rules

• If a bonus is not used within the specified time from the date it was awarded, it will be cancelled.
• Each bonus offer applies once per account, household, or IP address.
• cu9 reserves the right to modify or withdraw any bonus offer.
• Bonus funds may not be withdrawn from the account until wagering is completed.
• Attempts to abuse or circumvent the bonus system may result in account cancellation.

5.4 VIP Program

cu9's VIP program has three tiers: Bronze, Silver, and Gold. It is possible to advance to a higher tier through regular play. Weekly cashback rates at each tier are up to 0.3%, 0.7%, and 1.0% respectively. VIP benefits are subject to change at cu9's discretion.

6. Gameplay Rules

6.1 Fair Play Policy

cu9 is committed to fair play. All game outcomes are determined through Random Number Generator (RNG) technology and are independently verified. No game outcome is predetermined.

6.2 Errors and Technical Faults

If a technical error or system failure results in an abnormal win or betting situation, cu9 reserves the right to void those specific bets and return the relevant funds.

6.3 Software Use

The use of any bots, automation software, hacking tools, or any other unauthorised software in gameplay is strictly prohibited. Violation of this rule may result in permanent account closure and forfeiture of winnings.

7. Responsible Gaming

cu9 takes responsible gaming very seriously. Gaming should be an enjoyable activity and should not be a source of financial problems.

• Bet within your income and means.
• Do not treat gaming as a source of income.
• Do not bet excessively out of emotion or to chase losses.
• Use deposit limits, betting limits, or self-exclusion features if needed.

For more information, please visit our Responsible Gaming page. If you need help, contact our 24/7 live chat.

8. Prohibited Activities

The following activities are strictly prohibited on the cu9 platform:

• Using the platform for money laundering or terrorist financing.
• Abusing the bonus system or "bonus hunting".
• Creating or operating multiple accounts.
• Attempting to hack any system of the platform or gain unauthorised access.
• Harassing, intimidating, or attempting to harm other users.
• Creating or operating an account by providing false or misleading information.
• Playing on behalf of another person or using another person's information.
• Attempting to cheat or gain an unfair advantage in any game.

cu9 reserves the right to immediately close accounts, forfeit accumulated funds, and take legal action where necessary if any of the above prohibited activities are engaged in.

9. Privacy and Data Protection

cu9 prioritises the protection of your personal information. We use SSL encryption technology to keep all transactions and personal data secure.

Please read our Privacy Policy page to learn more about how your information is collected, used, and stored. By registering, you also consent to our privacy policy.

cu9 does not sell your personal information to third parties. However, necessary information may be shared with service provider partners, and this is always carried out within the scope of our privacy policy.

10. Intellectual Property and Ownership

All content on the cu9 website — including logos, designs, text, graphics, software, and other elements — is owned by cu9 or its licensors and is protected by copyright law.

Reproducing, distributing, modifying, or using any part of this content for commercial purposes without the express written permission of cu9 is strictly prohibited.

11. Limitation of Liability

cu9 accepts no liability for the following:

• Losses caused by internet disconnection or technical issues.
• Issues caused by third-party software or payment providers.
• Service disruptions due to unforeseen circumstances or force majeure events.
• Losses resulting from the user's own carelessness or negligence.

cu9's maximum liability in any circumstances will be limited and will never exceed the total amount held in the relevant user's account.

12. Account Closure and Suspension

12.1 Account Closure at the User's Request

You may request to close your account at any time by contacting our customer support. All pending bets and withdrawals will be processed before the account is closed.

12.2 Account Closure at cu9's Initiative

cu9 may suspend or permanently close your account for any of the following reasons:

• Violation of any provision of these Terms.
• Suspicion of fraudulent activity or bonus abuse.
• Providing false information or failure to complete identity verification.
• Suspicion of money laundering or illegal activity.
• Account being operated by a minor.

13. Changes to Terms

cu9 reserves the right to change these terms and conditions at any time. In the case of significant changes, an effort will be made to notify users via their registered email or through a notice on the platform.

Continued use of the platform after any changes will be taken to mean that you have accepted the updated terms. It is therefore your responsibility to visit this page regularly.

14. Contact

If you have any questions or complaints about these terms and conditions, please contact us:

• Email: [email protected]
• Live Chat: 24/7 Bangla Support

Our support team is always ready to assist you in Bangla. We are here with you to resolve any issue.