cu9 Privacy Policy
Your personal information is completely safe with us. This policy explains in detail how cu9 collects, uses, and protects your information.
cu9 ("we", "us") is a trusted online gaming and betting platform in Bangladesh. When you use our website cu9.cam, certain personal information is collected by us. This Privacy Policy ("Policy") explains our commitments and practices regarding the collection, use, storage, and protection of that information.
By continuing to use this website, you agree to the terms of this Privacy Policy. If you disagree with any part of this policy, please do not use our services and contact us with any questions.
What Information We Collect
cu9 only collects information that is necessary to provide you with a safe, reliable, and improved service. We never collect excessive or unnecessary information.
a) Registration and Identity Information
When you create an account with cu9, you may be required to provide the following information:
- Full name
- Date of birth (for age verification — minimum 21 years)
- Email address
- Mobile number
- Preferred currency (Bangladeshi Taka / BDT)
b) Identity Verification (KYC) Information
To prevent fraud and ensure secure transactions, we may request the following documents as needed:
- National ID (NID) or passport copy
- Proof of address (utility bill or bank statement)
- Proof of ownership of payment method
c) Financial Transaction Information
When processing deposits and withdrawals, we collect:
- Transaction information related to bKash, Nagad, Rocket, Upay, or bank transfers
- Transaction amount and time
- Transaction reference number
We never store your full PIN, password, or full card number.
d) Technical and Usage Information
The following is collected automatically when you use our website:
- IP address and geographic location (country level)
- Browser type and version
- Device type and operating system
- Date, time, and duration of visit
- Page views, click patterns, and navigation behavior
- Referral source (where you came from)
Purpose of Using Information
cu9 uses your information for the following legitimate purposes only and for no other purpose:
a) Account Management and Service Delivery
- Creating and managing your account
- Processing deposits, withdrawals, and gaming activity
- Managing bonuses and promotions
- Tracking your progress in the VIP program
b) Identity Verification and Security
- Age verification (serving only 21+ users)
- Confirming account ownership
- Preventing fraud and unauthorized activity
- Maintaining account security
c) Customer Support
- Resolving your questions and complaints
- Providing support via live chat
- Communicating via email
d) Responsible Gaming
- Monitoring account activity to identify problematic gaming behavior
- Managing self-restriction or exclusion requests
- Providing information on responsible gaming
e) Platform Improvement and Analytics
- Improving website performance and usability
- Identifying and resolving technical issues
- Analyzing user experience
Information Sharing and Disclosure Policy
cu9 does not sell, rent, or transfer your personal information to any third party for commercial purposes. However, information may be shared in the following limited circumstances:
a) Service Provider Partners
Our technical service providers (such as payment processors and server hosting providers) receive only the minimum information necessary to perform their specific tasks. Strict confidentiality agreements are in place with these partners and they may not use the information for their own purposes.
b) Legal Obligations
If a competent court or legal authority requests information through a valid order, cu9 may provide the necessary information to comply with that legal obligation. This will always be limited to the minimum information required.
c) Fraud Prevention
Relevant information may be shared with security agencies to prevent serious fraud or illegal activity.
d) With Your Consent
With your explicit consent, information may be shared for specific purposes. In such cases, you will be clearly informed in advance and given the opportunity to withdraw your consent.
Data Protection Measures
cu9 follows industry-standard technology and processes to keep your personal information secure. Our security framework is continuously updated.
a) Technical Protection
- SSL Encryption: All data between your browser and our servers is transmitted via SSL/TLS encryption.
- Data Encryption: Stored sensitive information is kept in an encrypted state.
- Firewall: Our systems are protected by robust firewalls.
- Secure Payment Gateway: All financial transactions are processed through secure and verified gateways.
b) Access Control
- Only authorized staff can access the necessary information.
- All staff receive privacy training.
- Data access is logged and reviewed regularly.
c) Security Testing
Our systems undergo regular security audits. Any vulnerabilities are identified and resolved promptly.
Cookies and Tracking Technology
The cu9 website uses cookies and similar technologies. Cookies are small text files stored in your browser that help our website function more effectively.
a) Essential Cookies
These cookies are essential for the core functions of the website — such as maintaining your login session, security verification, and saving language preferences. The website cannot function properly without them.
b) Functional Cookies
These cookies remember your preferences, such as your gaming history and lobby filter settings, and provide a personalized experience.
c) Analytics Cookies
These cookies help us understand how users interact with our site, which pages are most popular, and where there is room for improvement. The data collected is aggregated and does not identify any individual.
d) Cookie Control
You can control or delete cookies through your browser settings. However, disabling essential cookies may prevent some features of the website from working properly.
Data Retention Period
cu9 does not retain your information longer than necessary. The retention period depends on the type of information and the purpose for which it is used:
- Account Information: For as long as the account is active and for a defined period after closure as required by law.
- Financial Transaction Records: Retained for the period required by financial regulations.
- KYC Documents: Securely retained after verification and deleted once legal obligations are fulfilled.
- Communication History: For the period necessary to improve customer support and resolve disputes.
- Technical Logs: For a limited period for security and system monitoring purposes.
Once the required retention period for information has ended, we delete it securely or anonymize it.
Your Rights
Under the cu9 Privacy Policy, you have the following rights over your own information. To exercise these rights, contact our support team.
a) Right to Access
You may request at any time to know what information cu9 holds about you, how it is being used, and with whom it is being shared. We will provide this information within a reasonable time.
b) Right to Rectification
If your account contains incorrect or outdated information, you may request a correction. Having accurate information helps us serve you better.
c) Right to Erasure
In certain circumstances, you may request that your information be deleted. However, some information may need to be retained for a specified period due to legal obligations, ongoing disputes, or other legitimate reasons.
d) Right to Restrict Processing
You may object to the processing of your information for specific purposes. We will carefully review your objection and take appropriate action.
e) Right to Data Portability
You may request to receive your personal information in a structured, commonly used format.
Protection of Minors' Information
cu9 is an adult gaming platform. Our services are for persons aged 21 and above only. We do not intentionally collect any information from minors.
An age verification process is followed at the time of registration. If we learn that a minor has created an account, we will immediately close that account and delete the associated information.
If you suspect that a minor is using our services, please notify us at [email protected].
Third-Party Websites & Links
cu9's website may occasionally reference third-party services. This policy applies only to cu9's own website and services. Third-party services have their own privacy policies, and cu9 is not responsible for them.
Our payment partners (bKash, Nagad, Rocket, Upay, bank transfer) follow their own privacy policies. We recommend reading their respective policies before using these services.
Policy Changes & Updates
cu9 may update this privacy policy from time to time. The policy may change to expand the scope of services, accommodate technological changes, meet new legal requirements, or improve user protection.
For any significant changes, we will notify our users in advance — either through a notice on the website or by sending a message to the registered email. You can check the "Last Updated" date at the top of the policy to see when the most recent change was made.
Continuing to use the website after any changes will be considered your acceptance of the new policy. We therefore recommend checking this page regularly.
Questions or Complaints About Privacy?
For any questions, concerns, or requests to exercise your rights regarding this privacy policy, please contact us.
Our team is ready to provide support in Bengali 24/7.
Visit our FAQ page to learn more or read the Responsible Gaming section.